Privacy Policy

1. Who we are

SD Industrial Valves Pvt Ltd(“we”, “us”) operates this website. For any question about this policy or your data, contact us at sales@sd-industrial-valves.com or +91 80977 04717.

2. Information we collect

Information you give us

When you submit an enquiry or testimonial we collect the name, email address, phone number, company name and message you enter. We ask for this so we can respond to your enquiry — nothing in the form is optional beyond what is marked as such.

Information collected automatically

With your consent, analytics tools record which pages you visit, how you arrived at the site, and general details such as device type, browser and approximate region (city level, derived from your IP address). We do not receive your full IP address in a form that identifies you, and we never combine analytics data with the details you enter in a form.

3. Cookies and tracking

Cookies are small files stored by your browser. We group them as follows:

• Essential — required for the site to work, including remembering your cookie choice. These are always active and set no tracking identifiers.
• Analytics — Google Analytics 4, used to understand which pages are useful. Set only if you accept.
• Marketing — Meta Pixel and Google advertising tags, used to measure which adverts lead to enquiries. Set only if you accept.
• Security — Google reCAPTCHA, used only on the enquiry form to tell real visitors from automated spam. It loads when you begin filling the form in and sends Google your IP address and interaction data for that check, governed by the Google Privacy Policy and Terms of Service. We use it for spam prevention only, never for advertising.

Until you accept, Google tags run in a restricted, cookieless mode and the Meta Pixel is not loaded at all. You can change your mind at any time by clearing this site’s data in your browser settings, which will bring the banner back.

4. How we use your information

• To respond to enquiries and provide quotations, datasheets and support.
• To maintain a record of business correspondence.
• To measure how well the website and our advertising work.
• To improve the site’s content and performance.

We do not sell your personal information, and we do not use enquiry details for unrelated marketing without asking you first.

5. Who we share it with

Enquiry details are shared only with our own staff and with the service providers that operate this site on our behalf — our web host, email provider, and the analytics platforms named above. Each processes data under its own terms and only as instructed by us. We may also disclose information where required by law.

6. How long we keep it

Enquiries are retained for as long as needed to serve the business relationship, and in any case no longer than seven years, after which they are deleted. Analytics data is retained according to the platform’s own settings, typically 14 months.

7. Your rights

You may ask us to give you a copy of the information we hold about you, correct it if it is wrong, or delete it. You may also withdraw consent to analytics and marketing cookies at any time. To exercise any of these, email sales@sd-industrial-valves.com. We will respond within 30 days.

8. Security

This site is served over HTTPS, and enquiry data is stored on access-controlled systems. No method of transmission over the internet is completely secure, but we take reasonable technical and organisational measures to protect your information.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.